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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Please do not throw away your original waybills (shipping label) and boxes as they may be needed upon return. The shipping label serves as proof of purchase, ensuring we receive authentic products. 

To start a return, you can contact us at the ( info@helloseoul.co.uk ). Unfortunately we do not offer a free returns service. The customer will be responsible for paying shipping costs for returning items. These shipping costs are non-refundable. 

You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If we haven't received your item we cannot process any refund.

You can always contact us for any return question at ( info@helloseoul.co.uk )

Damages and issues

Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you receive the wrong items so that we can evaluate the issue and make it right. 

For Damaged, wrong, or missing shipments, we need a proof photo of the attached shipping label, a photo of the entire box with the shipping label attached, AND photo/s & video of the entire product in question. Please do not throw away your original shipping labels and boxes as they may be needed upon return.

Please inform us as soon as possible. We will make it right as soon as possible.

If the shipping box and packaging of an item are damaged, we won't treat it as damaged if there's nothing wrong with the item itself.

Please email us straight away at ( info@helloseoul.co.uk ) and we will help you out!

Exceptions / non-returnable items

 

For hygiene reasons, we can not accept the return of used cosmetics, makeup or beauty accessories. 

Items must be unopened, unused, in the original packaging and in a resealable condition. Unfortunately, we will not issue a refund for opened containers, jars, tubes or bottles. Please note that this includes hygiene seals both inside and on the external packaging.

We will process your refund only when the order is returned to us in a re-sellable condition. We reserve the right to refuse returns that show used or other damage inflicted by the customer.

Please get in touch if you have questions or concerns about your specific items. Email us at ( info@helloseoul.co.uk )

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you wish to receive a refund any package sent back to us by our delivery partners; Hello Seoul reserve the right to refund the price of the goods ONLY, the initial cost of shipping will not be refunded.

Customs Issue

Please bear in mind that we do not have any responsibility for customs related issues.
Customers are fully responsible for any customs issues, such as customs taxes, import taxes, and so on.
Customers may be charged to pay customs fee, service fee, whatsoever related with customs.

All returning and additional shipping costs should be paid by the customer.

The first shipping cost is not refundable.

After a customer’s order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.

<Information on Refunds for Refusal to Accept the Goods from the Recipient>

There are many cases in which the recipient refuses to accept the goods after sending them because they do not agree to pay customs duties during the local customs process.

From now on, we are informing you that in case of refusal to accept the goods due to a simple change of mind after the arrival of goods, including refusing to pay your local tax/duties, no refund will be given for the amount of goods paid.

When ordering goods, please be careful not to exceed your local customs duty/tax range.