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 We ship worldwide!

Our parcels are delivered via Royal Mail(UK & International), FedEx(International), and K-Packet(International), DHL Express(UK & International)

Incorrect Address Entries:

If you provide an incorrect shipping address and the items are returned to us by the shipping company, we will refund the cost of the items. However, we will not refund the original shipping charges. Please double-check your address during the checkout process to avoid any potential issues. If you realize an error post-purchase, reach out to us immediately at info@helloseoul.co.uk so we can attempt to rectify the situation before dispatch.

Delivery Confirmation:

We rely on the shipping company's tracking system to confirm whether a package has been delivered to the recipient's address.

If the tracking information indicates that your package has been delivered, but you claim not to have received it, we will treat the package as having been successfully delivered.

In such cases, Hello Seoul will not be responsible for reimbursing or re-shipping the items.

Before reaching out to us about missing packages, we strongly recommend:

• Checking with neighbors, family members, or other household members.
• Inspecting all potential delivery spots around your residence.
• Examining parcel lockers or any dedicated package receiving areas.
• Looking for a key or notice in your mailbox that might indicate the package is in a larger mailbox compartment or held at a local delivery point.

Guidance on Package Delivery:

1. Package Delivery Confirmation: We at Hello Seoul understand the importance of receiving your orders safely and promptly. When a package is marked as delivered by our shipping partners, it signifies that the delivery responsibility has successfully shifted from our hands to yours.
2. Support for Missing or Unreceived Packages: In the rare event you don't receive your package despite it being marked as delivered, we encourage you to first consult with your local shipping company or property management. Often, they can provide immediate assistance and information regarding the whereabouts of your package.
3. Commitment to Fairness: We are committed to fairness and transparency in customer interactions. As part of this commitment, we diligently review all reports of undelivered packages. We aim to support our genuine customers while also safeguarding our business against the unlikely event of fraudulent claims.
4. Your Understanding is Valued: By choosing Hello Seoul, you acknowledge and understand these terms. We take these steps to ensure a smooth, secure, and satisfactory shopping experience for all our valued customers.

Return to Sender:

In the event that a courier categorizes a parcel as 'Return to Sender', we will await its physical return prior to commencing the refund process. It is only after we have received the products that we will undertake a comprehensive review prior to initiating the refund. It is important to note that while we do provide refunds, the shipping cost is non-refundable. Consequently, that cost will be deducted from the refund amount. Furthermore, the round trip cost will also be deducted from the refund amount.

Impact of Holidays on Delivery:

Our commitment to promptly delivering your orders is paramount. However, it's essential to note the potential impacts of holidays on our shipping timeline. Since all our products are shipped directly from South Korea, both Korean national holidays and the holidays in your receiving country can influence the delivery process.

1. South Korean Holidays: South Korea observes several national holidays throughout the year. During these days, our dispatch operations might be affected, potentially leading to a delay in shipping out your orders. Some of the significant holidays in South Korea include Lunar New Year (Seollal), Chuseok (Korean Thanksgiving), Independence Movement Day, and others. It's advisable to keep these holidays in mind when placing orders, especially if they're time-sensitive.
2. Receiving Country Holidays: Likewise, holidays in your receiving country can affect your packages' local handling and delivery. National holidays might cause delays with local postal services and customs clearances.

To ensure a smooth delivery experience, we recommend checking the list of holidays in both South Korea and your country before placing an order. If your package seems delayed, it could be due to a holiday in either the dispatching or receiving country. For a detailed list of South Korean holidays and their dates, you can visit South Korean National Holiday Calendar.

We genuinely appreciate your patience and understanding regarding potential delivery delays during the holiday season. Rest assured, we always strive to get your orders to you as quickly as possible.

For more product information please read our: Product Information Disclaimer

COVID-19 UPDATE

We assure our customers that we are taking the necessary precautions to keep the area around our stocks and packaging disinfected. 

 We thank you for your patience. Stay safe and Healthy!

Last Update: August 3, 2025

List of recently added countries.: April 23, 2026